Benefits of Using Managed IT Services for Small Business

As a small business owner, you’re all too aware of the juggling act involved in managing finances, operations, and technology. But have you considered that managed IT services for small business could be the missing piece you’ve been searching for?

A report by MarketWatch suggests the managed services market size is estimated to reach £349.2 billion by 2028. This significant figure underscores the growing number of businesses benefiting from the benefits of managed IT services. From enhanced security and online marketing to improved data management and efficiency, the benefits are extensive. This blog delves into the world of managed IT services, specifically designed to address the needs of small businesses in the UK.

Managed IT Services for Business Explained

Managed IT services, delivered by external companies, provide a range of essential support functions to assist businesses of all sizes. Below, we outline a comprehensive list of commonly utilised managed IT services in the UK.

  • Remote monitoring and management of hardware and infrastructure.
  • Security services, including monitoring, penetration testing, threat hunting, and incident response.
  • Configuration, monitoring, and management of cloud services. These can be provided in conjunction with or independent of managed cloud services.
  • Communications support, including IP telephony services.
  • Real-time monitoring.
  • 24/7 helpdesk with certified technicians in the Network Operations Centre.
  • Preventative maintenance including software and hardware updates.
  • Advanced Threat Protection (ATP) and Endpoint Detection and Response (EDR) protection for your systems and emails.
  • Infrastructure Discovery & Analysis (custom network asset discovery tool).

Tech Challenges Faced By Small Businesses in the UK

Challenge 1: Overstretched IT Resources

Many small and medium-sized enterprises (SMEs) grapple with limited IT resources, either lacking an internal team altogether or operating with an understaffed one. 

Challenge 2: Budgetary Constraints for IT Improvements

  • Soaring Hardware Costs: On-premises server infrastructure requires substantial upfront investment for purchase, installation, and ongoing maintenance. As business needs evolve, scaling servers often proves costly and cumbersome.
  • Outdated and Vulnerable Systems: Without dedicated IT staff, crucial server updates and security patches may be overlooked, exposing sensitive data and system functionality to potential vulnerabilities. Additionally, reliance on aging hardware increases the risk of downtime and data loss.

Challenge 3: Inadequate Support during Outages

Technical malfunctions can be frustrating, especially when paired with lengthy customer service wait times and unhelpful resolutions. This is even more critical for businesses reliant on consistent IT functionality.

Challenge 4: Adapting to a Mobile Workforce

  • Security Concerns: Data security becomes increasingly complex when accessed from various devices and locations, necessitating robust cyber protection measures and granular access controls.
  • Collaboration Difficulties: Facilitating effective communication and teamwork across geographically dispersed teams can be challenging. Inadequate tools and protocols can result in disjointed workflows and hinder project progress.
  • Monitoring Challenges: Monitoring employee activity and IT resource usage across diverse locations can be difficult, making it hard to ensure compliance and optimise resource allocation.

Challenge 5: Navigating Regulatory Compliance (GDPR)

Data protection regulations like GDPR necessitate stringent data security measures. Non-compliance carries significant financial penalties.

Benefits of Managed IT Services for Small Businesses


  • Network Management: Managed IT providers offer comprehensive network management services, from configuration and monitoring to troubleshooting and optimisation.
  • Data Backup & Recovery: Automated data backup and recovery solutions ensure business continuity and minimise downtime in case of unforeseen events.
  • Cybersecurity Measures: Implementation of proactive security measures such as firewalls, antivirus software, and threat detection helps protect valuable data and mitigate cyber risks.
  • Software Update Management: Regularly updated software ensures continued operation with the latest features and security patches.

Cost Savings

  • Outsourcing Efficiency: Utilising managed IT services can be more cost-effective than establishing and maintaining an in-house IT team, as it reduces salary, benefit, and training expenses.
  • Predictable Budgeting: Fixed monthly fees provide transparent and predictable IT costs, enabling efficient budget planning and control.

Increased Productivity

  • Technology Optimisation: Managed IT services optimise technology infrastructure and workflows, reducing downtime and improving operational efficiency.
  • Workflow Automation: Automation of repetitive tasks frees employees to focus on core business activities, enhancing overall productivity.
  • Readily Available Support: Prompt and reliable IT support, often 24/7, minimises disruptions and ensures technology remains productive.

Better Security

  • Proactive Threat Mitigation: Continuous monitoring and proactive measures help prevent security incidents and minimise potential damage.
  • Regulatory Compliance: Assistance with data privacy regulations and industry standards reduces risk of non-compliance and associated penalties.


  • Flexible Solutions: Scalable IT solutions adapt to changing business needs, ensuring infrastructure supports growth without major disruptions.
  • Resource Optimisation: Pay-as-you-go models allow businesses to access necessary services without incurring unnecessary costs for unused resources.

Unlock growth and success for your business by outsourcing all or some of your IT needs to a trusted managed service provider today!